Responsible Gambling Code of Conduct
BestBet firmly believes that we have a part to play in minimising the development and continuation of gambling related problems. We believe that gambling should be an enjoyable pastime or recreational activity, however we are also aware that this is not always the case, and that gambling can become a problem for some individuals.
As such BestBet provides a number of facilities so that members can control their gambling.
Pre-Commitment Limits (PCL):
Clients that would like to nominate a specific Pre-Commitment Limit can do so by contacting BestBet support via email or phone. PCLs apply to 7 day periods and can only be reduced in that time. Should a client wish to increase their PCL they may apply to do so, although any increase will not apply until the following 7 days. A PCL allows you to nominate a fixed loss amount for a weekly period.
Clients can request to be Self Excluded at any time. BestBet will close your account permanently and you will not be able to reopen it to bet on our website, mobile site or via phone. We will also endeavour to close any new accounts that you may attempt to open.
To enquire further into any of the above options, please call 1800 237 823 or email [email protected] and our friendly staff will assist you.
If you think that you may be developing a gambling problem, you may find the below links helpful:
Gambling Help - 1800 858 858 FREE
BestBet does not allow those under the age of 18 to open an account or gamble with us. We have a strict verification process in place and should an account holder not be able to provide ID when requested their account is suspended. Should you wish to raise a minor related account, please contact us.
Certain filtering options can be enabled to prohibit underage persons from entering the online sports betting software, as the minimum legal age to gamble is 18 years. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. The comprehensive list of filtering options available for download can be accessed through these sites:
Codes of Practice
BestBet's operations are governed by: